URGENT HELP

SIGN UP FOR RELATE THERAPY

We offer online psychotherapy at affordable rates to all Malaysian residents as a community service*. We pride ourselves on using the best diagnostic and treatment progress tools in the field to ensure we are doing our best to help you in your recovery journey.

Sign up using the form below and we will be in touch!

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Relate Therapy

Please fill in your contact details and we will be in touch! All your information is confidential and no personal information will be shared. 


Do you have any past experience with therapy?
Spoken language
Would you like to see an intern or professional for therapy?Select all that applies
Please select whether you would like to have online or in person therapySelect all that applies
Are you currently living in Malaysia?Due to ethical and professional jurisdictional issues, we can only offer services to people who are currently residing in Malaysia.

How are you feeling?

This section is not compulsory but it would help us to match your needs better.

In the last month, for at least 2 weeks, have you experienced any of the following: reduced interest or pleasure, feeling down, hopeless, or depressed?
For at least 4 weeks in the past, have you often felt painfully nervous or anxious, and had difficulty controlling your worry that bad things may happen?
Have you ever felt so excited, “high” or “on top of the world”, or so irritable or angry (over a period of 4 or more consecutive days) that people thought you were not your normal self?
In the last year, have you used abused alcohol, or prescription drugs such as oxycodone, or used illegal substances such as marijuana, cocaine or heroin such that it has negatively affected your life?
In the last month, have you had sudden attacks of panic or terrible fear to the extent that you avoided certain situations that might cause further attacks?
In the last month, have you felt painfully anxious or afraid in social situations like having a conversation or meeting new people, or felt uncomfortable eating or drinking in front of strangers?
Have you ever witnessed OR been threatened with OR experienced a physical or sexual assault, or witnessed or experienced a life threatening event such as major disaster or fire, combat or serious accident?
In the last month, have you been troubled by having to do or check something over and over again, or had repetitive thoughts, images, or ideas even when you didn’t want them?
In the last 3 months, have you had people mention that you were too thin, or have you had a real problem with eating large amounts of food?
For at least a 6 month period, have you continuously had significant problems with impulsivity, concentration, organization or fidgeting to the extent that it has negatively affected you at work, at school or at home?
Have you ever experienced unusual things, like seeing visions or hearing voices that happens even when you were not dreaming, not half-asleep, and not under the influence of alcohol or drugs?
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Urgent help

While it is our mission to help people learn to deal with mental health issues, we are not equipped to provide urgent help if you are dealing with a crisis.

If you require urgent assistance, please don’t wait. Seek help immediately from your health care professional or contact here

Our Services

We use the best available psychological diagnostic and treatment tools to help you in your recovery journey!

Diagnostic Assessment

We will administer a diagnostic assessment to properly understand the issues you are facing. At the end of the assessment, we will give you our initial impressions and offer preliminary treatment options. We will also give you an official report. The assessment will cost RM150 and will take at least 2 hours.

The diagnostic assessment is a compulsory requirements for all Relate clients before therapy starts.

Psychotherapy

We offer 50-minute psychotherapy sessions with a Masters-level clinical psychology intern or with a qualified professional.

Our rates are RM55 for a 50-minute psychotherapy session with an intern and RM180 for a 50-minute psychotherapy session with a professional (currently online only).

*Please note that our rates have been revised from 1 Jan 2022 onwards. Due to the economic circumstances, we have been forced to subsidized an increasing amount for therapy. As this is not sustainable, we are looking to increase the price of our services.

 

**The listed rates are applicable to Malaysia residents only. This is a subsidized rate for individual members of the Malaysian community. If you are a representative of a corporation looking for mental health services, please contact us at inquiries@relate.com.my.

All monies received will be used to further objectives of Relate Mental Health Malaysia Berhad.

 

Our Interns

Our interns are Masters-level graduate clinical psychologists carefully selected based on their commitment to public service, prior clinical experience, a demonstration of maturity, professionalism and a commitment to on-going professional development.

Each intern is supervised by a team of qualified, experienced clinical psychologists.

 

Our clinical psychologists and counsellors

Our team of professionals are passionate about making mental health care accessible to all Malaysians. They are committed to professional development, public service and providing empathetic and evidence-based treatment to their clients.

Click here to meet our team!

 

Payment and Cancellation Policies

Payment is to be made 48 hours prior to the appointment directly to Relate Malaysia.

Cancellation of appointment must be made 24 hours prior to the appointment. Clients who cancel later than 24 hours will be charged for the full session.

Please email receipt of payment to your psychotherapist a minimum of 48 hours prior to your appointment.

Frequently Asked Questions

Psychotherapy is a form of treatment that involves you talking to a trained therapist about your thoughts and feelings. Unlike other medical treatments, psychotherapy is based on the collaborative relationship between an individual and a psychologist. Unlike other forms of treatment, psychotherapy is helpful anytime for anyone. You don’t need to be at the end of the road to benefit from psychotherapy. Even if you are feeling well, psychotherapy can help you identify thought patterns that affect the way you cope with stress, or even how you manage your emotions.

The psychotherapist uses clinical methods that are based on established psychological principles and research to help you make changes in your life. You work together to identify the root causes of the problems and change the thought and behaviour patterns that stop you from healthy living and feeling your best.

The evidence for the efficacy of psychological treatment is indisputable. People who receive psychotherapy do better than most people who do not (79% to be exact!). In some cases, it is preferable to have a combination of medication and psychotherapy, particularly for psychotic and chronic disorders. In other cases such as Eating Disorder and Obsessive Compulsive Disorder, psychotherapy is found to be superior to only relying on medication. The benefits of therapy continue even after therapy is completed, as people use what they have learned in therapy to cope with life stress and thrive in their daily living.

Read more about psychotherapy here.

We try to keep our rates as low as possible to ensure accessibility to all Malaysians and try to match our rates to the rates in the public health care system.

There are two main reasons why our services are not free of charge.

  1. There is some research evidence showing that all things equal, clients who pay a fee improve faster than clients who do not.
  2. We are unable to offer free therapy as we are a self-funded nonprofit organization. Our rates covers part of the costs incurred for the psychological assessments and measurements (e.g. SCID 5 CV, OQ 45.2) used in your treatment.References

Herron, W. G., & Sitkowski, S. (1986). Effect of fees on psychotherapy: What is the evidence?. Professional Psychology: Research and Practice, 17(4), 347.

 

This depends on the needs and availability of the client. In general, we recommend  weekly psychotherapy sessions so you and your therapist can get to know each other and get the momentum of change going. When you are done with therapy, you are always welcome to come back in for a booster session or longer time period, as needed.

Research has shown that clients who have weekly sessions improve in half the time compared to clients to have sessions every 2 weeks.

Reference:

Erekson, D. M., Lambert, M. J., & Eggett, D. L. (2015). The relationship between session frequency and psychotherapy outcome in a naturalistic setting. Journal of consulting and clinical psychology, 83(6), 1097.

This depends on the needs and resources of the client. You should discuss your custom treatment plan with your psychotherapist; however, we recommend at least 3 months of psychotherapy, or 12 consecutive sessions.

We use the OQ 45.2 TA and the OQ Analyst to track your treatment progress. This is an evidence based tool that has been proven to improve treatment outcomes. You will be asked to complete the measure at the end of every session. This helps us to adjust what we are doing to ensure that you are receiving the best treatment possible. If you feel you are not improving, please do let your therapist know.

Yes, we also offer psychotherapy by professional clinical psychologists or counsellors. However, there are only limited slots available. If our professionals are full, you can choose to either be on the waiting list or to start psychotherapy with an intern.

All our therapists have received training in Cognitive Behavioural Therapy (CBT). This is one of the most researched and effective therapies. They also have experience with client-centered therapy and Emotion-Focused Therapy (EFT).

Each therapy has a different understanding of how the psychological issue developed and the focus of the therapy. However, all effective types of psychotherapy is based on a trusting and open relationship between the therapist and the client.

Rest assured, your therapist will only use psychotherapies that have been shown to be effective in scientific research trials.

The cost of the intake session is higher because:
1. It is a longer session (2 hours vs. 50 minutes).

2. It will partly cover the cost of the diagnostic tool used (SCID 5 CV and SCID 5 PD) and the progress tool (OQ 45.2).

3. You will receive a written report of the assessment.

All sessions between the psychotherapist and the client will be conducted online through video conferencing.

We will get in touch with you by email or by phone call after you sign up. All subsequent communications between client and therapist will be conducted through Orchestra One.

Yes. The charges for formal assessments vary depending on the psychological instrument. We offer assessments for ADHD, Cognitive functioning, Personality and others. Please talk to your psychotherapist about the assessments we offer and the respective costs.

No, it is not necessary to install any software. We are using Zoom as our video conferencing software. You will receive a link to the virtual meeting room. The link will open up to the virtual meeting room using your internet browser. However, if you prefer, you can create your own Zoom account and install the software on your computer.

We ask that you use a pair of earphones to reduce audio feedback. Some clients also find it helpful to use an external microphone for audio clarity.

Yes. We recommend a stable internet connection with the speed of at least 5 MBPS to facilitate the transmission of video and audio information and to minimise disruptions in your psychotherapy session.

Yes. We take your confidentiality very seriously. Relate Malaysia follows the telepsychology guidelines listed by APA. The software we used to manage the practice and for videoconferencing will be HIPAA compliant. HIPAA, the Health Insurance Portability and Accountability Act, sets the standard for protecting sensitive patient data. The software that the clinic uses must ensure that all the required physical, network, and process security measures are in place and followed. Current software used for Relate Therapy:
Telehealth: Zoom
Survey software: Qualtrics

Yes, we do offer individual as well as couples and family therapy. We charge the same rate for individual and for couples/and family therapy. Many couples and families find that 50 minutes is too short, in which case a double session may be needed. Please discuss with your therapist on what is the best treatment plan for you.
Please specify in the comments section of the intake form that this is the form of therapy you are interested in.

The evidence on the efficacy of text therapy is mixed. Some people find communication via email rather than videoconferencing to be helpful, while others do not. If you are still interested in text therapy, please specify in the comments section of the intake form that this is the form of therapy you are interested in.

* This is a subsidized rate for individual members of the Malaysian community. If you are a representative of a corporation looking for mental health services, please get in touch with us at inquiries@relate.com.my.

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